Physical Therapy and Sports Medicine Centers
PT For Life

LOCATIONS | STAFF | Administrative Office


Alan Balavender , President

As president of PTSMC, Alan’s primary responsibilities include: growing the organization’s people, identifying business opportunities and developing community relationships.

After graduating from Quinnipiac University with a Bachelor of Science Degree in Physical Therapy, Alan began his career in outpatient orthopedics. He managed a multispecialty facility which offered patients physical therapy specializing in: traditional, hand, aquatic and work hardening rehabilitation programs. Later, Alan went on to complete his Master’s Degree in Organizational Behavior from the University of Hartford. He left the field of physical therapy to pursue opportunities as a partner in a health care consulting firm. The firm focused on the development of provider networks and alternative care delivery systems in various markets throughout the United States. Longing to return to the profession, Alan accepted a clinical position with Physical Therapy & Sports Medicine Center of Waterbury. In 2000, he purchased the practice.  Alan remains committed to private practice with a vision to create a company driven by customer service, clinical excellence and meaningful relationships.

Today, Physical Therapy & Sports Medicine Centers (PTSMC) has over 180 employees dedicated to improving the quality of people’s lives. PTSMC has 18 locations throughout Connecticut, and we are continuing to grow. Through a unique partnership model, PTSMC continues to thrive by offering ownership opportunities to physical therapists.

Sandra Boccialetti , Human Resources Coordinator

As Human Resources Coordinator, Sandra provides administrative support to all employees regarding human resource services that include: payroll, employee benefits administration, 401(k) information, and continued education. She also maintains all licensure renewals and assists with credentialing for all PTSMC physical therapists, physical therapist assistants, occupational therapists and athletic trainers. Sandra also communicates policy changes to all PTSMC employees.

Sandra received her Associates Degree from Mattatuck Community College’s Medical Secretary Program in May 1979. She later completed her Human Resources Management Certificate Program in December 2007, from St. Joseph College in West Hartford, Connecticut. Sandra has worked in the medical field since 1979. She joined Physical Therapy & Sports Medicine Centers in December of 1982, and has been a part of the PTSMC team ever since. She began as a Medical Secretary for one of our locations, and took on the position as PTSMC’s Human Resources Coordinator in 2004.

Michael Durand , Vice President of Business Development

As Vice President of Business Development, Mike holds a multi-faceted role in the organization with a primary focus on organizational growth through acquisition and start up ventures. Development of relationships with customers of PTSMC including referral sources, patients, payers, employers and the communities we serve to increase the brand awareness of PTSMC. Use operational experience and analytical skills to maximize the financial and operational success of the organization.

Mike received his Bachelor of Science Degree in Sports Medicine, Athletic Training. He went on to complete his Master’s Degree in Business Administration. Mike has worked in private practice outpatient physical therapy for 18 years. He has experience in both clinical and administrative operations. He joined PTSMC in August of 1992, and has since participated in the growth of the organization from a single clinic to its current size.

Heather Feiner , LAT, ATC, Community Development Coordinator

Education: Heather received her Bachelor of Science degree with a concentration in Athletic Training from Central Connecticut State University in 1992. Heather joined PTSMC in 2005 offering Athletic Training services to high schools serviced by our Guilford and Westbrook offices. Heather became the Community Development Coordinator assisting all PTSMC offices in areas of community outreach in January 2014. As a certified and licensed athletic trainer, Heather has over 20 years of experience with high school and Division III athletics. She has been an American Red Cross Instructor since 1998 and certifies coaches, community groups and professional peers in CPR and First Aid. In March 2014, Heather was appointed to Co-Chairman of the Secondary Schools Committee with the Connecticut Athletic Trainers Association.

Clinical Interests: Heather’s clinical interest lies in educating the communities we serve in areas of musculoskeletal health and concussion awareness for athletes of all ages.

Fun Facts: When not working with athletes and in the community, Heather enjoys spending time with her family hiking and relaxing at the beach in the summertime.

Jim Hungerford , Controller

As the Controller, Jim is in charge of the day to day management of the company’s financial matters. Jim is responsible for developing the company’s operating profit, cash flow, capital spending plan, external and internal financial reporting and corporate operations analysis.

Jim has been a certified public accountant since 1988. He graduated with a Bachelor’s of Science Degree in Accounting from Fairleigh Dickinson University, where he was also a four year letter winner on the varsity baseball team. He is a member of the American Society of Certified Public Accountants and the Connecticut State Society of Certified Public Accountants. He joined the PTSMC team in the fall of 2009.

Sandy Wickman Mason , Vice President of Operations

Education:  Sandy received her Bachelor’s of Science degree in Physical Education, from the University of Maine. She went on to complete her Master’s degree in Organizational Behavior from the University of Hartford. Sandy has worked in the physical therapy environment in private practice for over 20 years.

At PTSMC:  As Vice President of Operations, Sandy focuses on continuous operational improvements for the organization. These improvements lead to organizational success as a result of working with various clinics and departments in order to achieve a desired outcome for PTSMC clients and the business. Through her leadership skills PTSMC successfully accomplishes planning, execution and analysis for the organization. Sandy also leads and participates in activities that develop and improve the organization and employees including the oversight of all training and leads the PTSMC Leadership and Management Development program.  As VP of Operations, she ensures that information is communicated appropriately, efficiently and effectively at all levels to foster relationships within PTSMC.

Fun Facts:  Besides being with her family, Sandy is passionate about field hockey.  She began coaching the varsity team at Granby Memorial high school in 2003 and has been very successful winning a few state championships.

Ellen Chatfield , Marketing Coordinator

As Marketing Coordinator at PTSMC, Ellen supports all internal and external marketing, advertising, design and communication for PTSMC’s locations and Administration Office.

Education: Ellen received her Bachelor of Business Administration from St. Bonaventure University in May 2009. She then continued on to complete her Masters of Business Administration at SBU in December 2010.

Fun Facts: Ellen moved from central NY to CT in 2012. She is married with a daughter and son and loves spending time with her family. She also really enjoys singing, playing golf and trying new restaurants.


Karen Havlicek , Human Resources Coordinator

As Human Resources Coordinator, Karen provides administrative support to all employees regarding HR services that include: recruiting, hiring and compliance. Along with her primary role in all hiring activities, Karen supports PTSMC’s legal compliance applicable to HR federal and state requirements, incident communication report management, as well as regulated programs such as corporate compliance, HIPAA, and 401(k) retirement plans.

Karen received her Bachelor of Science in Human Resources Management from Quinnipiac College. She has over 15 years of private physical therapy practice management.

Karen is happiest when spending time with her family and enjoys kayaking and biking.

Robert Bass , PT, MPT

Education: Robert graduated from Quinnipiac University with his Bachelor of Science in health Sciences in 2002. He continued at Quinnipiac to earn his Master of Physical Therapy degree in 2004.

Clinical Interests: Robert is trained in the Graston Technique; used for the management of soft tissue injuries. He is also a Certified Clinical Instructor, allowing him to mentor students completing clinical rotations at the end of their doctoral program.

Fun Facts: Robert has re-joined the PTSMC team as our floating physical therapist. In this role, he will be able to assist with patient care in all of our locations. He loves spending time with his wife and two sons, loves the NY Yankees and NY Giants and really enjoys cooking.

Kristen Forster , Operations Coordinator

Kristen graduated from Eastern Connecticut State University in 2004 with a Bachelor of Arts in Fine Arts and Theatre. She later completed her Master of Science in Management in 2015 at the University of Saint Joseph with a Certificate in Healthcare Systems Management.

As Operations Coordinator for Physical Therapy & Sports Medicine Centers, Kristen is responsible for ensuring quality and integrity of systems, processes and information flow in our clinics, supports problem identification and provides solutions. She is also responsible for oversight of front office staff training and supports the technology needs for all of our locations.


We improve the quality of people's lives by providing:

  • unmatched experiences
  • clinical excellence
  • lifelong relationships

11 Connecticut Locations